FAQ

How can I register my service?

You can register your service through the PROMONTIR service administration system using the following link:
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What can I use the web interface for?

The web interface allows you to track your mechanics, monitor ongoing work, and manage online reservations efficiently.

Why should I register my service on PROMONTIR?

PROMONTIR helps you attract new customers, manage bookings digitally, and gain better visibility while tracking the work of your mechanics in one place.

What documents are required for registration?

No documents need to be uploaded. You only need to complete the required declarations in the system, confirming that you have all necessary documentation to provide the services you offer.

What services does PROMONTIR provide to workshops?

PROMONTIR provides customer mediation, booking management, and service coordination for registered workshops.

Does PROMONTIR provide customers for my service?

Yes. PROMONTIR helps connect your workshop with new customers through the platform.

Is there a minimum number of mechanics required?

No. Even workshops with a single mechanic can register and receive customer requests.

What qualifications should mechanics have?

The workshop owner must have the necessary qualifications to repair the relevant vehicles and must be able to prove this if required.

What equipment should the workshop have?

Each workshop must have the tools and equipment required to perform the services it undertakes.

If I own multiple workshops, do I need to register them separately?

Yes. Each workshop must be registered separately in the system.

How many mechanics can I send out at the same time?

There is no limit. To send a mechanic to a customer’s location, the Rider app must be downloaded and the mechanic must be registered and set to “online”.

Can my workshop provide on-the-spot (mobile) services?

Yes. On-site repairs are possible if the mechanic uses the Rider application.

Is there a fixed working schedule?

No. Working hours are determined by each workshop independently.

What is GOM?

GOM is the internal token of the PROMONTIR platform. It is required to accept incoming customer requests.

How can I upload GOM balance and how much does it cost?

Connecting a Rider with a customer costs 1 GOM. The minimum top-up is 10 GOM, which costs 10,000 IDR.

Does PROMONTIR provide any service warranty?

PROMONTIR ensures stable platform operation and resolves technical issues as quickly as possible. However, HalloService Informatikai Kft. does not provide repair services—it only connects vehicle owners and service providers.

Can I set my own prices?

Yes. Prices are determined by the service provider, but they must be agreed with the customer in advance.

Who does the customer pay?

Customers pay the mechanic or service provider directly, based on the agreed price and invoice.

Can I charge extra for weekend or after-hours repairs?

Yes. Pricing is fully determined by the service. The transaction is created once the customer accepts the price.

Do I have any administrative obligations towards PROMONTIR?

No. There is no additional administration required when using the platform.

Do I need to issue an invoice?

Yes. According to current Hungarian legislation, the customer must receive an invoice from the service provider after the service is completed.